Terms of Service
Overview
TonicWood™ is a project developed with the purpose of creating and offering a true miniature skateboard experience.
Section 1: Introduction
TonicWood™ specializes in premium, handcrafted fingerboards, with the aim of delivering an authentic experience. From packaging to the smallest details, our focus is on design and quality, ensuring every board aligns with our commitment to craftsmanship.
Section 2: Payment Options
For customers in Serbia, we offer payment options through PayPal and cash on delivery. PayPal provides a secure and fast way to complete your order, while cash on delivery allows for a more convenient option when you receive your products.
Section 3: Shipping & Delivery
Once your order is confirmed, we will process and ship it promptly. Shipping times may vary depending on your location, and you’ll receive updates on the status of your order. If there are any delays, we’ll let you know as soon as possible. Your order will be packed carefully to ensure it arrives in perfect condition.
Section 4: Returns & Refunds
If you’re not fully satisfied with your TonicWood product, you can return it within 30 days of receiving it. Please contact us to arrange the return. The product must be in its original condition and packaging. After the return is processed, we’ll issue your refund promptly.
Section 5: Warranty
TonicWood fingerboards are covered by a warranty against manufacturing defects. If there’s an issue with your product, contact us, and we’ll assist you with either a repair or a replacement, depending on the nature of the defect. Please note that the warranty does not cover damage caused by misuse.
Section 6: Privacy Policy
We value your privacy and are committed to protecting your personal information. Any details you provide will only be used for processing your orders and improving your experience with us. We do not share your information with third parties without your consent, except where required by law or for payment processing.
Section 7: Terms of Service
By making a purchase with us, you agree to our terms and conditions. These terms may change over time, and we’ll notify you of any updates. You agree to comply with all applicable laws, and we retain full ownership of our designs and intellectual property. Any unauthorized use is prohibited.
Section 8: Customer Support
If you have any questions or need assistance, our customer support team is ready to help. Feel free to reach out via email, and we aim to respond to all inquiries within 1-2 business days.
Section 9: Product Care & Maintenance
To keep your TonicWood fingerboard in great condition, avoid exposing it to extreme heat or moisture. Regularly check your board for wear and tear, and clean it gently with a soft cloth to maintain its appearance and performance.
Section 10: Limited Edition & Special Products
From time to time, we release limited edition fingerboards with unique designs. These boards are made with the same high-quality standards as our regular products, but feature exclusive materials or graphics. Stay updated by following us on social media or subscribing to our newsletter.
Section 11: Discounts & Promotions
Keep an eye on our website and social media channels for special offers, sales, and promotions. Our discounts are subject to availability and will have specific terms, so be sure to check the details before making your purchase.
Section 12: Governing Law
These terms are governed by the laws of [Country or Region]. Any disputes will be resolved according to those laws, and you agree to submit to the jurisdiction of the courts in [City/Region].
Section 13: Limitation of Liability
TonicWood is not liable for any indirect or incidental damages arising from the use of our products. Our liability is limited to the purchase price of the product in question. By using our products, you agree to assume all risks associated with their use.
Section 14: Disclaimer
While we strive to ensure our products are of the highest quality, we cannot guarantee that they will meet the specific expectations of every user. Our fingerboards are designed for proper use, and misuse can lead to damage. TonicWood is not responsible for any injuries or damages caused by improper use.
Section 15: Age Requirement
By purchasing from TonicWood, you confirm that you are at least 18 years old or have permission from a parent or guardian to make purchases on our site. We do not knowingly collect information from individuals under the age of 13.
Section 16: International Orders
We accept orders from around the world. Please note that shipping rates and delivery times vary by location. Any customs duties or taxes for international shipments are the responsibility of the customer.
Section 17: Order Modifications & Cancellations
If you need to modify or cancel your order, please contact us immediately. We process orders quickly, so modifications may not always be possible once an order has been shipped. However, we will do our best to accommodate your request.
Section 18: User Generated Content
By sharing photos, videos, or reviews of TonicWood products on our website or social media, you grant us permission to use that content for marketing purposes. You retain ownership of your content but allow us to showcase it as part of our brand experience.
Section 19: Security
We take your security seriously. Our payment systems use industry-standard encryption to protect your information. We also encourage you to take steps to protect your account, such as using strong passwords.
Section 20: Contact Information
For any inquiries or assistance, contact us via email or through the contact page on our website. We will do our best to respond to all inquiries as quickly as possible.