Return & Refund Policy

You are here:
  1. Home
  2. Return & Refund Policy

Return & Refund Policy

Overview

Our return and refund policy is valid for 30 days from the date of delivery. If 30 days have passed since your package was delivered, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. A receipt or proof of purchase is required to process the return.

Partial Refunds

Partial refunds may be granted in the following cases:

  • The item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • The item is returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your PayPal again.
  2. Contact PayPal, as there may be some processing time, in rare cases, before the refund posts.
  3. Contact your bank, as there might be a delay in processing.
  4. If you’ve followed the above steps and still haven’t received your refund, please reach out to us at [email protected].

Sale Items

Sale items are not eligible for refunds. Only regular-priced items can be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [email protected] and send the item to:

TonicWood™
Mileševska 9
Belgrade 11000
Serbia

Return Shipping

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If a refund is processed, the cost of return shipping will be deducted.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

For any questions regarding returns and refunds, contact us at [email protected].