Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and protected when you visit or make a purchase from tonicwood.eu.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the site, we collect information about individual pages or products you view, what websites or search terms referred you to the site, and how you interact with it. We refer to this automatically collected information as Device Information.

We collect Device Information using:

Cookies – Data files placed on your device. For more about cookies and how to disable them, visit www.allaboutcookies.org.
Log files – Track actions on the site and collect IP address, browser type, ISP, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels – Electronic files used to record browsing behavior.

Additionally, when you make or attempt to make a purchase, we collect information like your name, billing address, shipping address, payment details (e.g., credit card numbers), email address, and phone number. We call this Order Information.

When we mention Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information mainly to:

Fulfill your orders (including processing payments, arranging shipping, and providing invoices or order confirmations).
Communicate with you about your order.
Screen orders for potential risk or fraud.
Provide you with updates, if you have opted in to receive them.

We use Device Information to:

Help identify potential risk and fraud (especially your IP address).
Improve and optimize the website experience (e.g., by generating analytics about browsing and site interaction).

Analytics:
We may use services like Google Analytics to better understand how visitors use our website and to improve your experience. These tools collect data such as your IP address, pages visited, time spent on pages, and links clicked. You can learn more about how Google uses your information here, and you can opt-out of Google Analytics here.

We share your Personal Information only with essential service providers:

Our website platform (WordPress/WooCommerce).
Shipping companies we use to deliver your orders.
Third-party analytics services (if applicable, e.g., Google Analytics).

We do not sell, rent, or give your data to any other third parties.

We may also share your information if required by law or legal processes (e.g., subpoenas, court orders).

Behavioral Advertising

We do not currently engage in behavioral advertising (e.g., Facebook Pixel retargeting).
However, we may use Google Ads in the future. You can control how Google personalizes ads for you here.

Do Not Track

Please note that we do not alter our data collection and use practices when we see a “Do Not Track” signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, or request deletion of your personal information. However, please note that due to legal and operational reasons, we retain order and payment information for record-keeping and compliance purposes.

If you would like to exercise any rights or have questions, please contact us through the information below.

Data Retention

We keep Order Information for our records indefinitely, unless a legal requirement obliges us otherwise. This allows us to maintain proof of transactions, shipping, and customer communications for compliance and operational purposes.

Changes

We may update this Privacy Policy occasionally to reflect changes to our practices, or for operational, legal, or regulatory reasons. Changes will be posted on this page.

Minors

The site is not intended for individuals under the age of 13.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at:
📩 [email protected]